tkpk Privacy Policy — How We Protect Your Data

1 Introduction

This Privacy Policy ("Policy") is issued by tkpk, the operator of the online gaming platform accessible at tkpk.bar ("the Platform"). It describes how tkpk collects, processes, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who visit, register on, or otherwise interact with the Platform.

By creating a tkpk account and using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not register for or use the Platform.

This Policy is supplemented by the tkpk Terms & Conditions, which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions with respect to data protection matters, this Policy shall prevail.

2 Personal Data We Collect

tkpk collects personal data across several categories depending on the nature of your interaction with the Platform. The following table provides a clear breakdown of the data categories we collect and their purpose.

tkpk does not collect or process special categories of personal data (such as health data, biometric data, or political opinions) except where strictly required by law and with your explicit consent.

3 How We Collect Your Data

tkpk collects personal data through the following channels:

3.1 Direct Submission

When you register a tkpk account, complete KYC verification, make a deposit or withdrawal request, submit a support query, or participate in any promotion, you provide personal data directly to us. The accuracy of this data is your responsibility, and submitting false or misleading information constitutes a breach of the tkpk Terms & Conditions.

3.2 Automated Technical Collection

When you access the tkpk Platform, our servers automatically collect certain technical data including your IP address, browser fingerprint, device identifiers, and session activity logs. This data is collected for platform security, fraud prevention, and service performance monitoring purposes. It is not used for advertising profiling.

3.3 Payment Processors

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a Bangladeshi bank, tkpk receives a confirmation record from the payment processor. This record typically includes the transaction amount, timestamp, reference number, and the last few digits or identifiers of the payment account used. tkpk does not receive or store full payment credentials such as PINs or full card numbers.

3.4 Cookies and Similar Technologies

tkpk uses cookies and similar tracking technologies on the Platform. Please refer to Section 7 of this Policy for a detailed explanation of how we use cookies, what types we deploy, and how you can manage your cookie preferences.

4 How We Use Your Personal Data

tkpk uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your tkpk player account, including processing your login credentials and account settings.
• Identity Verification (KYC): To verify your identity and age in accordance with applicable anti-money laundering obligations and to confirm that you meet the 21+ eligibility requirement for the Platform.
• Transaction Processing: To process deposits, withdrawals, and bonus credits accurately and securely via your selected payment method.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and any other activity that violates the tkpk Terms & Conditions or applicable law.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behaviour and to enforce any self-exclusion, deposit limit, or session-time restriction you have set on your account.
• Customer Support: To respond to your queries, resolve complaints, and maintain a record of support interactions for quality assurance and dispute resolution purposes.
• Platform Improvement: To analyse aggregated usage data (in anonymised form where possible) in order to improve the performance, usability, and content of the Platform.
• Marketing Communications: With your consent, to send you promotional emails or notifications about bonus offers, new games, or platform updates. You may withdraw consent at any time by contacting [email protected].
• Legal Compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from competent authorities.

tkpk does not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent or having a clear legal basis to do so.

5 Legal Basis for Processing

tkpk processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual Necessity: Processing that is required to fulfil our obligations to you under the tkpk Terms & Conditions, including account creation, transaction processing, and KYC verification.
• Legitimate Interests: Processing that is necessary for tkpk's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided that such interests are not overridden by your own rights and interests.
• Consent: Processing that requires your active opt-in, such as the receipt of promotional marketing communications. Where consent is the legal basis, you retain the right to withdraw it at any time.
• Legal Obligation: Processing that is required to comply with applicable laws, including anti-money laundering legislation, data retention laws, and lawful requests from competent authorities.

6 Sharing Your Personal Data

tkpk does not sell, rent, or otherwise trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of third party, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Payment Processors

To process your deposits and withdrawals, tkpk shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and partner banks. These providers process data only for the purpose of executing the requested transaction and are bound by their own data protection obligations.

6.2 Identity Verification Partners

To fulfil KYC obligations, tkpk may share identity documents and personal data with trusted third-party identity verification service providers. These providers are contractually bound to process your data solely for verification purposes and to maintain appropriate technical and organisational security measures.

6.3 Technology and Infrastructure Providers

tkpk uses third-party providers for hosting, content delivery, fraud detection, and analytics. These providers act as data processors on tkpk's behalf and are permitted to process personal data only in accordance with our written instructions.

6.4 Game Software Providers

Some games on the tkpk Platform are operated by third-party software providers such as Pragmatic Play, Evolution Gaming, Spribe, and others. These providers may receive limited technical data (such as player session identifiers) necessary to operate the game. They do not receive your full identity data unless explicitly stated and consented to.

6.5 Legal and Regulatory Disclosure

tkpk may disclose personal data to competent authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. In such cases, tkpk will disclose only the minimum data required to satisfy the legal obligation.

7 Cookies & Tracking Technologies

tkpk uses cookies — small text files stored on your device — and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: These are essential for the Platform to function. They maintain your login session, remember your account preferences, and protect against cross-site request forgery. These cookies cannot be disabled without preventing core Platform functionality.
• Performance and Analytics Cookies: These collect anonymised or aggregated data about how players navigate and use the Platform. This data helps tkpk identify usability issues and improve the overall experience. No personally identifiable information is transmitted via these cookies.
• Functional Cookies: These remember your preferences — such as language settings and responsible gaming tool configurations — to provide a more personalised experience on return visits.
• Security Cookies: These support fraud detection and account security features, including identifying unusual login patterns or suspicious activity.

tkpk does not use third-party advertising or retargeting cookies. You may manage your browser's cookie settings at any time; however, disabling strictly necessary cookies may impair your ability to use the Platform.

8 Data Security

tkpk implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption across all pages and API endpoints of the Platform.
• Encrypted storage of passwords using industry-standard hashing algorithms. tkpk staff cannot view your password in plain text.
• Role-based access controls limiting staff access to personal data to only those employees who require it to perform their duties.
• Regular internal security reviews and vulnerability assessments of the Platform infrastructure.
• Secure, access-controlled data centres for hosting Platform infrastructure and databases.
• Transaction monitoring systems that flag unusual financial activity for review by our security team.

Whilst tkpk takes data security very seriously and makes every reasonable effort to protect your information, no method of electronic data transmission or storage can be guaranteed to be 100% secure. By using the Platform, you accept this inherent limitation as a condition of the service.

In the event of a data breach that is reasonably likely to result in a risk to your rights or interests, tkpk will notify affected players via their registered email address within a reasonable timeframe following the discovery of the breach.

9 Data Retention Periods

tkpk retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account being open and active on the Platform.
• Transaction Records: Financial transaction records are retained for a minimum of five years following the date of the transaction, in accordance with standard anti-money laundering record-keeping obligations.
• KYC Verification Documents: Identity documents submitted for KYC purposes are retained for a minimum of five years following the closure of your account.
• Support Communications: Records of customer support interactions are retained for a minimum of two years to support dispute resolution and regulatory compliance.
• Technical and Usage Logs: Server and session logs are retained for up to twelve months and are then deleted or anonymised unless required for an ongoing security investigation.
• Closed or Suspended Accounts: Following account closure, core identity and financial data is retained for the periods specified above before being securely deleted.

Where tkpk is required by law to retain certain data for a longer period, the legal obligation takes precedence over these standard retention periods.

10 Your Privacy Rights

As a tkpk player, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request".

• Right of Access: You may request a copy of all personal data that tkpk currently holds about you. We will respond to such requests within thirty days of receipt.
• Right to Rectification: If any personal data held by tkpk is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: You may request that tkpk delete your personal data. This right is subject to legal retention obligations — for example, financial records that must be retained under anti-money laundering law cannot be deleted on request alone.
• Right to Restrict Processing: In certain circumstances, you may request that tkpk restrict the processing of your personal data — for example, while the accuracy of your data is being disputed.
• Right to Data Portability: You may request that tkpk provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (such as receiving marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
• Right to Object: You may object to certain types of processing, including direct marketing and processing based on tkpk's legitimate interests, where you believe your rights and interests override those interests.

11 Children's Privacy

The tkpk Platform is strictly intended for adults aged 21 years and above. tkpk does not knowingly collect, process, or retain any personal data belonging to individuals under the age of 21. If you are under 21 years of age, you must not register for or use the Platform.

If tkpk becomes aware that personal data has been collected from an individual under the age of 21, all such data will be deleted from our systems promptly and the associated account will be permanently closed. If you believe that a person under 21 may have registered on the Platform, please contact [email protected] immediately so that we can investigate and take appropriate action.

12 Updates to This Privacy Policy

tkpk reserves the right to update, amend, or replace this Privacy Policy at any time. Where changes are material — for example, a significant change to the types of data we collect, the purposes for which we use it, or the third parties with whom we share it — tkpk will notify registered players via the email address associated with their account at least seven days prior to the effective date of the change.

Minor updates (such as corrections of typographical errors or clarifications that do not alter the substance of the Policy) may be made without advance notice. The "Last Updated" date at the top of this Policy will always reflect the date on which the most recent version took effect.

Your continued use of the tkpk Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should cease using the Platform and request account closure before the updated Policy takes effect.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tkpk handles your personal data, please contact our dedicated support team using the details below. All privacy-related enquiries will be handled by a member of our team with responsibility for data protection matters.

Email: [email protected]

When contacting us about a privacy matter, please include "Privacy Policy Enquiry" or "Privacy Rights Request" in the subject line of your email to ensure your message is routed to the correct team without delay. Our support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).